Customer Advisor

Location: Neal's Yard Remedies
Salary: Tbc

Neal's Yard Remedies are looking for a Customer Advisor to work 18 hours per week, fully flexible with previous retail experience, within beauty and natural health is desirable.

Job Description:
To be proactive in giving our customers a friendly welcome and an exceptional customer experience, sharing a passion for the brand, our products and store. Contribute to creating a warm and friendly atmosphere and an outstanding store environment, both for our customers and our team.

Role Responsibilities:
Customer Service.
Give a warm welcome to every customer as they come into the store.
Approach and be approachable and open a conversation with the customer to establish their needs and offer advice and assistance as required, as outlined in ‘Delighted’ training.
Share your knowledge and experience on skincare, our products and wellness. Give expert advice to guide customers in finding the best products for them and their needs.
Using a caring and knowledgeable approach, build relationships with customers so they feel comfortable and want to come back time and again.
Take an active approach to developing your skincare, beauty, product and natural health knowledge through attending company training and personal research to become an expert in these areas.
Take part in any activities and promotions within the store; this includes carrying out mini-facials, arm massages or helping customers to apply products.
Store processes.
Be active in making sure the store is always looking its best and is presented to the highest standards. Have an eye for detail and put anything right that you come across that is not quite perfect.
Undertake any ad hoc duties as directed by the Manager or Assistant Manager.
Develop strong, collaborative relationships within the store and with people you meet from across the business.
Ensure any reporting and administration you are tasked with is completed accurately and on time.

Person Specification:
Knowledge, skills and experience.
Previous experience in a similar role.
Beauty experience and/or qualifications not essential but desirable.
Passion for and/or knowledge of natural therapies.
The Person.
Naturally friendly and approachable with a caring attitude towards customers. Collaborative, positive and energetic.
A great team worker who is inspired to work with the team to deliver great results.
Comfortable in encouraging customers to try and buy, and in closing a sale.
Honest, fair and kind with customers and colleagues.
Confident and comfortable to demonstrate products, including mini-facials and arm massages. A true people person with the natural ability to build rapport with customers.
A passion and commitment to learning about beauty, skincare, products and wellness therapies. Excellent communication and listening skills.
Fastidious personal hygiene and high personal presentation.
An eye for detail.
Able to work flexible hours as required.
Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

Application process, please apply to Stating the position they are applying for and their availability.