Guest Safety Host - Touchwood

Salary: £8.75 per hour
Contact Name: Glen Price - Duty Manager
Contact Email:

Touchwood is a premier shopping and retail destination located in Solihull. We pride ourselves on delivering one of the most attractive shopping experiences in the West Midlands.

We are currently seeking a Guest Safety Host to;

Work as a member of the on-site security team ensuring that Touchwood is safe, secure, clean and tidy at all times. You will actively participate in providing an efficient & effective public safety service to Guests in accordance with the centre values & policies.

Key responsibilities include:

  • Act as a first point of contact for all guests visiting Touchwood and actively participate in delivering a first class guest experience
  • Communicate effectively on radio devices in line with site etiquette and protocol
  • Assist in ensuring that the overall security of Touchwood is not compromised at any time by highlighting any irregularities or suspicious behaviour
  • Assist in ensuring that Health & Safety is not compromised at any time by reporting incidents, accidents etc
  • Assist in achieving and ensuring continuous improvement of high levels of stakeholder satisfaction across all areas of our service in line with KPIs.
  • Use the smart device system to log and complete all reactive, scheduled and planned tasks
  • Attend and participate in meetings and team briefings as required
  • Maintain ethics and confidentiality at all times
  • Comply with Touchwood Emergency/Evacuation Procedures and assist in evacuating guests and clients in the event of an emergency

If you hold a current SIA badge and are looking for a new challenge in a premium retail environment, please apply in writing to Glen Price - Duty Manager:

Guest Safety Host - Job Description