Covid-19 preventative measures

As a responsible Shopping Centre,  from the 19th July Touchwood will continue to maintain the below COVID-19 preventative measures:

  • Promote social distancing, face coverings and hygiene guidance. 
  • Complete enhanced cleaning.
  • Monitor and manage capacity levels/Reduce crowding.  
  • Maximise fresh air circulation.

Actions Touchwood are taking/maintaining to protect the health and safety of our staff and visitors and how you can support to ensure a hassle-free visit

Traffic light system information – Please visit Touchwood when we are quiet if you can.  Information on our quietest times based on our COVID secure capacity are posted on our website.

Social Distancing and One Way directional Signage – Keep a safe distance from others by adhering to our 2m social distancing indicators and one-way directional floor markers to travel safely through the Centre.    

Clean and protected environment – A strict enhanced cleaning regime is being fulfilled by our dedicated trained and competent Centre Cleaning Operatives following the latest preventative transmission government guidance.  Sanitising points are available at convenient points sign posted within the Centre.  Hygiene signage is located within all Centre welfare facilities promoting good hygiene practices to both staff and visitors.

Reduce crowding – Capacity levels are monitored by our Centre Safety Host and our stores will have limits on the number of people who can enter.  At times we may have to restrict access to the Centre and implement a queuing system.

Minimising contacts – We are accepting card payments only for the purchase of Touchwood gift cards and encouraging contactless card payments within our stores and hospitality venues.  Please check with them directly. 

Well ventilated – Fresh air in our Centre is maximised by both natural and mechanical ventilation systems managed by our on-site Maintenance Operatives.  

Face Coverings – Government expects and recommends that people unless exempt wear face coverings in crowded areas such as public transport.  Touchwood are recommending you are prepared and respect others by bringing a suitable face covering when you come to visit us. 

Dine & Relax Outdoors – External seating is provided within Theatre Square so you can enjoy outdoor dining and order from our Leisure venues.     

Testing – Targeted asymptomatic testing can be completed at Solihull’s COVID testing centre located at 94 High Street by our Mill Lane Main Entrance.

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