If you require help and assistance during your visit to Touchwood simply visit the Information Desk, which is manned by our friendly and helpful Hosts.

The Information Desk can be can be found on Jubilee Walk, located outside Beaverbrooks/Magical Story and provides the following services:

• Directions: If you’re looking for a particular shop, let our Hosts guide you.
• Arcade Guide: Pick up an arcade guide which provides an easy reference system and details of all our stores, cafes, restaurants and bars for your convenience.
• Gift Cards: The ultimate gift of choice. Touchwood Gift Cards can be purchased at the Information Desk.
• Lost property: If you have misplaced or found any items simply report the items to one of the Hosts at the Information Desk. Or alternatively, please call 0121 709 6900.