Project Servator


Touchwood prides itself on being a safe, relaxed and friendly environment for all of our guests.

We work closely with our partners including West Midlands Police to ensure everyone is kept safe and secure.

You may see West Midlands Police carrying out an initiative known as Project Servator which aims to deter, detect and disrupt a range of criminal activity, including terrorism, while providing a reassuring presence for the public. Officers are experienced and specially trained to spot the tell-tale signs that someone is planning or preparing to commit an act of crime.

We believe that 'Together, we've got it covered', so we work with the police and the public, to continue to protect our Town Centre and everyone who works or visits here and to make it a difficult place for criminals and terrorists to operate.

What you can expect to see

Project Servator's patrols are highly visible and can happen at any time and in any location. If you see Project Servator officers in or around Touchwood, there's nothing to be concerned about. It's normal police activity and isn't linked to any specific intelligence about a threat to the area.

You'll see, as a minimum, uniform and plain clothes officers, but there might also be officers from other departments such as dogs or armed officers.

Officers will talk to the public, retail and Touchwood security staff to let them know what they're doing and remind them to be vigilant, trust their instincts and report any suspicious or unusual behaviour. You may also see posters on display boards and officers handing out leaflets explaining more about Project Servator.

Working with the community is a vital part of making Project Servator a success, so if you have any questions, please speak to an officer or a member of our staff.

Project Servator on social media

You can find out more about Project Servator on social media by following #ProjectServator, @SolihullPolice or @TouchwoodTweets.

What we need you to do
We all have an important role to play in helping to keep Solihull Town Centre safe by reporting anything that doesn't feel right, for example, an unattended item or someone acting suspiciously.

If you see something suspicious, please tell a police officer, use the online form to tell police about possible terrorist activity or call the confidential anti -terrorist hotline on 0800 789 321, or if it's an emergency, call 999.

Find out more about Project Servator



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